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Overview: |
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This course is aimed at managers, team leaders, sales people, in fact anyone who feels they are not always able to deal with people’s requests or behaviour. This course will give candidates the knowledge and skills to become, over time, more assertive in your dealings with other people, both at work and outside it. You will be able to recognise people’s behaviour styles and deal with them more effectively, promoting a win-win outcome and improve relationships. As a result your chances of getting what you want should increase together with your own confidence.
Course Duration:
1 Day(s)
Entry Requirements:
No formal entry requirements.
Cost:
£99.00 Per Person * Excl VAT
Course Outline:
What is assertiveness? Why use it?
Handling and giving criticism
Assertive language
Learning Outcomes:
By the end of the course participants will be able to:
Understand the basis of behaviour in relation
to rights and responsibilities
Identify the 3 forms of behaviour: passive,
aggressive and assertiveness, both in
themselves and others
Understand how to deal with aggressive
behaviour assertively
Understand how to assertively encourage
passive people to contribute
Understand the basics of body language and
how to apply it to others and themselves
Use assertive techniques to put your point
across more successfully
Assessment:
Candidates will complete a short assessment. On completion, they will receive a Certificate of Training.
