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Overview: |
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This course is primarily aimed at managers, first line managers and team leaders.
Course Duration:
1 Day(s)
Entry Requirements:
No formal entry requirements.
Cost:
£99.00 Per Person * Excl VAT
Course Outline:
Recognising the early stages of conflict
Types & causes of conflict
Organisational
Managerial
Colleagues
Personal
Mediation – formal/informal
Communication skills
‘Win Win’ conclusions
Learning Outcomes:
Delegates will have an understanding of the types of conflict and its manifestation. They will practice the skills required to identify and mediate conflict, also to try and aim for a ‘win win’ conclusion.
Assessment:
Candidates will complete a short assessment. On completion, they will receive a Certificate of Training.
