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This course is designed for people who deal with customers either face to face or over the telephone. It is an ideal course for receptionists, switchboard operators, customer service departments and customer support centres.
Course Duration:
1 Day(s)
Entry Requirements:
No formal entry requirements.
Cost:
£99.00 Per Person * Excl VAT
Course Outline:
Effective telephone skills
Building rapport
Getting the facts
Discussing solutions
Taking action
Learning Outcomes:
At the end of the course, delegates will be able to:
Understand how customers should be treated
when they deal with your organisation
Know how to build rapport
Use questioning and listening skills to get the
Identify actions to undertake, to make
improvements in the workplace
Assessment:
Candidates will complete a short assessment. On completion, they will receive a Certificate of Training.
