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This course is designed for people who deal with customers either face to face or over the telephone. It is an ideal course for receptionists, switchboard operators, customer service departments and customer support centres.
Prior to the delivery of this course, information is required with regard to type of industry and relevant customer care to ensure that the course is of a bespoke nature.
Course Duration:
1 Day(s)
Entry Requirements:
No formal entry requirements.
Cost:
£99.00 Per Person * Excl VAT
Course Outline:
Effective telephone skills
Building rapport
Getting the facts
Discussing solutions
Taking action
Internal & external customers
What is customer service?
Direct customer contact
Delivering customer service
Learning Outcomes:
At the end of the course, delegates will be able to:
Understand how customers should be treated
when they deal with your organisation
Know how to build rapport
Use questioning and listening skills to get the
facts
Identify actions to undertake, to make
improvements in the workplace
Assessment:
Candidates will complete a short assessment. On completion, they will receive a Certificate of Training.
