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Overview: |
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This course is aimed at managers, first line managers and team leaders that are involved, at varying levels, in any types of interviews.
Course Duration:
1 Day(s)
Entry Requirements:
No formal entry requirements.
Cost:
£99.00 Per Person * Excl VAT
Course Outline:
Interviewing Skills
o Questioning techniques
o Listening skills
§ Non-interventional
§ Interactive
§ Mirroring
§ Echoing
§ Note-taking
o Listening barriers
Interpreting body language
Interview Types & Tips
§ Selection interview
§ Appraisal interview
§ Discipline interview
§ Counselling interview
§ Fact-finding interview
§ Skills summary
Learning Outcomes:
At the end of the course, delegates will have the ability to conduct any of the above specified types of interviews, confidently and assertively, whilst observing current legislation.
Assessment:
Candidates will complete a short assessment. On completion, they will receive a Certificate of Training.
