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You will be observed carrying out your normal working duties by an assessor. Your assessor will ask you questions to check your knowledge and may look at examples of your work.
Course Duration:
6 - 12 Months
Entry Requirements:
Working in an appropriate job role.
Course Outline:
Mandatory Units:
1CS101 : Prepare yourself to deliver good customer service
1CS105 : Provide customer service within the rules
Optional Units - 5 optional units at least 1 from each Theme
Theme 1 - Impression & Image
Theme 2 - Delivery
Theme 3 - Handling Problems
Theme 4 - Development & Improvement
Learning Outcomes:
NVQ Level 2 Customer Service
Assessment:
You will be assessed by the following methods:
Observations, Questioning, Witness Testimonies. Approved prior learning.
