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You will be observed carrying out your normal working duties by an assessor. Your assessor will ask you questions to check your knowledge and may look at examples of your work.
Course Duration:
6 - 12 Months
Entry Requirements:
Working in an appropriate job role to meet the NVQ standards.
Course Outline:
Mandatory Units:
2REC1 : Deal with communications
1G1 : Maintain a safe, hygienic and secure working environment
1G4 : Contribute to effective teamwork
2G1 : Give customers a positive impression of yourself and your organisation
Optional Units - 2 from the following:
2REC2 : Deal with the arrival of customers
2REC3 : Deal with bookings
2REC4 : Prepare customer accounts and deal with departures
1G2 : Maintain and deal with payments
Optional Units - 2 from the following:
2REC5 : Exchange foreign cash and travellers’ cheques
2REC6 : Prepare and print documents using a computer
2REC7 : Record, store and supply information using a paper-based filing system
2REC8 : Handle mail and book external services
2REC9 : Resolve customer service problems
2REC10 : Enter, retrieve and print data in a database
2REC11 : Identify and provide tourism related information and advice
Learning Outcomes:
NVQ Level 2 Front Office
Assessment:
You will be assessed by the following methods:
Observations, Questioning, Witness Testimonies. Approved prior learning.
