Course Outline:

Mandatory Units
B1 - Develop and implement operational plans for your area of responsibility.

C2 - Encourage innovation in your area of responsibility.

D2 - Develop productive working relationships with collegues and stakeholder.

E6 - Ensure health and safety requirements are met in your area of responsibility.

F3 - Manage Business Process.

Plus 3 Optional Units from the following:
A2 - Manage your own resources and professional development

A3 - Develop your personal networks

B6 - Provide leadership in your area of responsibility

B8 - Ensure compliance with leagal, regulatory, ethical and social requirements

B11 - Promote equality of opportunity and diversity in your area of responsibility

C4 - Lead change

C5 - Plan change

C6 - Implement change

D3 - Recruit, select and keep colleagues

D6 - Allocate and monitor the progress and quality of work in your area of responsibility

D7 - Provide learning opportunities for colleagues

D10 - Reduce and manage conflict in your team

D11 - Lead meetings

E2 - Manage finance for your area of responsibility

E8 - Manage physical resources

E9 - Manage environmental impact of your work

E10 - Take effective decisions

F1 - Manage a project

F2 - Manage a programme of complimentary projects

F8 - Work with others to improve customer service

F9 - Build your organisation's understanding of it's market and customers

F11 - Manage the achievement of customer satisfaction

Assessment:

You will be assessed by the following methods:
Observations, Tutorials, Underpinning Knowledge, Professional Development, Questions and Answers. Approved prior learning.