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Overview: |
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Please contact us for more information |
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This course is primarily aimed at managers, first line managers and team leaders.
Course Duration:
1 Day(s)
Entry Requirements:
No formal entry requirements.
Cost:
£99.00 Per Person * Excl VAT
Course Outline:
The importance of good relationships
Building a positive relationship
How to get the results you want
Managing conflict
Learning Outcomes:
Types of relationships
o Line relationships
o Staff relationships
o Functional responsibilities
o Matrix responsibilities
o Informal relationships
Trust & co-operation
Transactional analysis
Organisational culture
Joining & belonging – Role & control – Pairing
& sharing
Instructing, influencing, persuading &
negotiating
Resolving conflict
Assessment:
Candidates will complete a short assessment. On completion, they will receive a Certificate of Training.
